Instructions for Accessing ResNet

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Introduction
Security measures have been implemented to prevent disruptions to the network caused by virus outbreaks.  This system is designed to verify that all computers have an up-to-date version of Symantec Antivirus installed and all critical operating system updates have been installed.  If you do not have a copy of Symantec, you will be prompted to download it while following these instructions.  This is provided by the College at no charge. 

Please follow the steps below to determine if your computer meets the minimum requirements for accessing ResNet: 

  1. Open Internet Explorer.  The following page should appear.  This page will redirect you to the Authentication page where you will sign on to the network.  If a Security Alert box appears as shown below, click OK.


 
  1. A second Security Alert box will appear as shown below.  Select the Yes option.

  
 

  1. A screen similar to the Cougar ResNet Authentication page shown below should appear.  Enter your username and password and click Continue.  Your username and password will be the same username and password you use to access your Edisto e-mail account.  (Example:  If your e-mail is jbsmith@edisto.cofc.edu, your username will be jbsmith.)  If you do not know this information, please go to http://cougartrail.cofc.edu or call 953-5569.


 
  1. You will be redirected to the following page which prompts you to download the Clean Access Agent.  Click the Download Clean Access Agent button.


 

 A couple of security boxes will probably appear.  Select Yes or OK to these. 

  1. Click Run in the box shown below.


 

  1. If the screen shown below appears, click Run.


  

  1. Click Next on the screen shown below.

 

  1. Click Next on the screen shown below.



 

  1. Click Install on the screen shown below.

 
 

  1. Click Finish.


 


 
  1. You should see the Clean Access icon in your system tray located at the lower right-hand corner of your screen as shown below.  If you see this icon, Clean Access has been successfully installed on to your computer.

  


Note:  If you do not see the icon, go to the following location to launch the Clean Access Agent:
Start Menu/All Programs/Cisco/Clean Access/Clean Access Agent


Login Using Clean Access 
  1. Click on the Clean Access icon in the system tray and select Login.


 

  1. Enter your username and password when the following screen appears and then click Login.  Your username and password will be the same username and password you use to access your Edisto e-mail account.

 

 

 

  1. If the screen shown above appears, then your computer does not require any updates and you can select OK and begin browsing the internet.  If you were not successfully logged in, go to step 15.

NOTE:  After successfully logging in, if your computer is restarted or left idle for extended periods of time, you may have to login in to the network by clicking the Clean Access icon in the system tray. 


 
  1.  If your computer does not meet minimum security requirements, the following screen will appear.
     

 

The “You have temporary access” screen shown above appears for one or both of the following reasons: 

- Critical Updates for Windows need to be installed.
AND/OR
- Symantec Antivirus is not installed and up-to-date.

Click Continue.
 
Windows Update

If your computer does not have the latest critical updates for windows installed, a screen similar to the one shown below will appear.  Click Go To Link.  (Internet Explorer must be used to open the Windows Update page.  Browsers such as Firefox will not open the Windows Update page.) 

Note:  If a screen appears listing “Symantec Antivirus Corporate Edition” next to Name instead of “Microsoft Windows Updates”, skip ahead to the section titled Symantec Antivirus.  You already have all of the required updates for Windows. 

 
After clicking Go To Link, the Windows Update site similar to the page shown below will appear. 

 

  1. Click Express
  2. Click Install Updates

3.      Most updates require that you restart your computer.  After restarting your computer, you must re-login to the Clean Access Agent.  (See “Login Using Clean Access” section of these instructions.)
Note:  Additional updates may still need to be installed after restarting.  So, the process of updating Windows may require multiple restarts.

 

Symantec Antivirus

If your computer does not have an up-to-date version of Symantec installed, a screen similar to the one below will appear.  Click Go To Link. 

 

This will take you to the Antivirus page.  This page will provide you with instructions on how to download your copy of Symantec.  Please follow those instructions carefully. 

Once you have successfully installed Symantec, select Next on the Clean Access screen or re-login using the Clean Access client.  (See “Login Using Clean Access” section of this document)
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If you are having a problem directly related to the installation of Symantec Antivirus, please contact 953-5457.  For all other issues, please call 1-866-RESNET1.